Help Centre

Yes, all orders and products are free delivery Australia Wide regardless of value and weight. A very small number of remote postcodes are excluded. See "Free Delivery" tab at top of site banner for more details visit https://mallsonline.com.au/pages/free-delivery

Malls Online ship only from Australian warehouses. Products themselves may be manufactured in Australia or overseas, however products are never shipped to the consumer from outside Australia.

Yes, you will receive a receipt once your order in paid for in full and accepted by Malls Online. You will receive an automated email copy direct to your nominated inbox. Please check spam folders and be sure to enter your email address correctly at check out.

Once we have assigned a tracking number for your order an automated email will be sent to your inbox. Please be sure to check your spam folder. If you have not received an email, please contact us at support@mallsonline.com.au and we will be glad to help you out. Please allow 24 hours for a response. Alternatively, you can call us (Australia Only) 03 7044 8944 M-F from 9AM - 6PM

Once your order has been dispatched a tracking number will be included in an automated email direct to your inbox. Also, if you log into the SHOP app, you can see your tracking once shipped. Please be sure to check your spam folder. For specific tracking sites for specific carriers, please visit https://mallsonline.com.au/pages/free-delivery

Off season 2 – 8 Business Days

Peak season 2 - 15 business days

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse usually 1 - 2 working days after receipt of cleared payment.

Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times, as this is not something under our control. For further information on specific carriers, please visit https://mallsonline.com.au/pages/free-delivery

Short answer, unfortunately is no. This is because the order has been dispatched and unable to be recalled. Don't stress though, you can always order again as its free delivery Australia wide for every order regardless of value or weight. If it is an address issue, please see the question regarding Change of Address below.

From time to time, orders are broken into parts as the suppliers and the warehouses are different. This means a piece may come from Queensland, one from NSW and one from Victoria. No stress, all orders regardless of weight and value are free delivery Australia wide.

First off, we advise checking https://mallsonline.com.au/pages/free-delivery for estimated delivery times as per carrier during peak and off-peak seasons.

Secondly, if the time taken is more than estimated, please check the tracking website of the carrier with your tracking number received in your dispatched email. Make sure you check your spam folders.

Thirdly, if this is outside the expected delivery, please contact us at delivery@mallsonline.com.au with the word "DELIVERY" in the subject field. Please add the "ORDER NUMBER" and "TRACKING NUMBER" and we will get onto it.

Lastly, if you're a phone person, call us during business hours (Mon-Fri 9am to 6pm) on (03) 7044 8944

Maybe, it all depends on if your product has been dispatched from the warehouse and also if it is still in the process of being delivered, or if it's even been successfully delivered.

So, if not dispatched, please contact us at delivery@mallsonline.com.au with the word DELIVERY in the subject field. Please add the ORDER NUMBER and TRACKING NUMBER and we will get onto it. This can only be done if the supplier allows it.

Lastly, if you're a phone person, call us during business hours (Mon-Fri 9am to 6pm) on (03) 7044 8944

If dispatched, depending on the carrier, you may be able to redirect it to a different address. Please see carrier details at https://mallsonline.com.au/pages/free-delivery as you need to contact them directly yourself.

If delivered, then there is nothing we can do at this end. We advise you to contact the original addressee and see if you can organise a pickup. You can email us of course in the case it is returned as a non-address at delivery@mallsonline.com.au.

We do not accept change of mind refund requests for:

1. Health and safety products.
2. Bulk purchases (including by pallet or pick up); or
3. Products that are opened (i.e., are not opened in their original packaging).
4. Otherwise, we only consider a change of mind refund request if this is made within 14 days after the item is delivered to the customer. As a customer, you must notify us of a change of mind refund request within these 14 days. If this does not occur, the change of mind refund request could be rejected. Please read in detail our policy at https://mallsonline.com.au/policies/refund-policy

Please contact us at returns@mallsonline.com.au and make sure to include order number and a summary of the issue. We will reply with outcome and procedure for return.

It is easy to return an order.

Firstly, we need to ascertain the reason for a return. You can do this by first contacting us at returns@mallsonline.com.au and be sure to enter the "ORDER NUMBER" and relevant "ISSUE" re the product needing to be returned. If it is a warranty issue, please provide images in the email. We will take it from there.

For detailed info on the process please visit https://mallsonline.com.au/policies/refund-policy

If a refund is approved the usual refund period will be approximately 3-5 business days.

All products sold through the Malls Online platform come with guarantees that cannot be excluded under the Australian Consumer Law, and our Warranty Policy does not limit any rights and remedies a customer may have under the Australian Consumer Law.

In addition to a customer’s rights under the Australian Consumer Law, Malls Online offers a 12-month warranty on products sold through the Malls Online platform which are found to be faulty or damaged.

For detailed info on the process please visit https://mallsonline.com.au/policies/refund-policy

As a free delivery website, we do not price match as some of our competitors may charge delivery and therefore, they have additional fees at checkout that does not give a fair representation of the full price.

If you miss a promotion period unfortunately, we cannot honour that price once completed, however, and this is the good news, every month Malls Online have a promotion period for selected products.

Check back with us for your shopping needs routinely and you will see promotions popping up all the time.

Also, you can sign up to our newsletter which will give you notice of each sale period upcoming at Malls Online.

Malls Online only sell brand new products.

However, with "Printer Cartridges" from certain brands, the product is re-conditioned.

At this stage, the short answer is no. Why? We have found that many gift cards go unused by recipients. With over 10,000 individual products on Malls Online, we are sure you will be able to find that specific and precious gift for your loved one.

This may change in the future depending on demand, but at this stage it's a no.