Shipping policy
1.0 In this policy “you” or “your” refers to a customer, and “us,” “our” or “we” refer to Malls Online. “Partners” refers to any third-party logistics supplier used in the delivery process from Malls Online or their suppliers to the customer
1.1 All of our products are free delivery unless advised by us on our product page. At the time of these terms being written, all delivery is free to the customer. This however can change without notice and without any communication being made to the customer. You shall check the checkout page to confirm free delivery status prior to purchase. Malls Online does not sell to, ship to, or accept returns and warranty claims from any country or territory outside of Australia.
1.2 In some very small occasions with some very limited products there may be a postcode that cannot be delivered to and is beyond our control. The effected postcodes are as follows: 0885, 2449, 2818, 2827, 2829, 2836, 2839, 2874, 2898, 3724, 4477, 4490, 4626, 4822, 4871, 4875, 4892, 6044, 6209, 6224, 6290, 6442, 6536, 6562, 6707, 6713, 6725, 6728, 6743, 6751, 6753, 6754, 7255, 7256, 7258, 7260
*Be aware, outside of the above listed postcodes, in some small instances an area may not be deliverable even though the postcode qualifies for free shipping. This is due to the size of some postcode areas in far north Queensland, Northern Territory and far Western NSW. Some remote communities may not be reached by general shipping. Please note that in these very rare occasions, a refund may be submitted if all avenues to reach the destination have been exhausted. Customers will be contacted by phone and email prior to any refund being issued.
2.0 PARTNER COURIER
2.1 All orders are shipped from Australia, the next working day after the full payment is received by us. Malls Online's suppliers use a variety of couriers to provide the most efficient delivery services at the most reasonable price. The courier cannot be selected by the customer as this is a supplier choice that best suits the product and service required in delivery.
2.2 If you are unsure what courier is linked to your tracking number you can check https://www.17track.net/en/
2.3 Below are just some of our partnered couriers at Malls Online.
3.0 AUSTRALIA POST
3.1 Items that weigh 22kg or less will be dispatched with Australia Post’s Internet enabled freight system (eParcel).
3.2 Each parcel will carry a barcoded address label, enabling you to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.
3.3 When your order is dispatched, you will be given a consignment number. You can use the number to track your order at https://auspost.com.au/mypost/track/search
3.4 Delivery times with Australia Post are 2 - 8 business days.
4.0 ARAMEX
4.1 For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia.
4.2 Parcels dispatched with Aramex are collected from our suppliers and manufacturer's premises on a daily basis. Each parcel will carry a barcoded address label, enabling you to view the location of your item at various points in the delivery process via Aramex’s website.
4.3 A non-PO Box address is required for Aramex’s delivery. Failing to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.
4.4 To track the item dispatched with Aramex, please visit http://www.aramex.com.au and use the given tracking number.
5.0 ALLIED EXPRESS
5.1 A parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in major mainland capitals.
5.2 Each parcel will carry a barcoded address label, enabling you to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
5.3 Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or you can call 131373 for more queries.
6.0 TEAM GLOBAL EXPRESS
6.1 Parcels weighing less than 30kg can be dispatched with Team Global Express. Team Global Express is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.
6.2 Each parcel will carry a barcoded address label, enabling you to track your items through the Team Global Express website.
6.3 A non-PO Box address is required for Team Global Express’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.
6.4 If the delivery is missed, you should receive a card with instructions to find your parcel. You can visit the Team Global Express website to arrange a re-delivery.
6.5 With the tracking number, you can track the parcel anytime at https://www.myteamge.com/
7.0 HUNTER COURIERS
7.1 Parcels weighing over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label, enabling you to track your items through the Hunter Express website. A non-PO Box address is required for Hunter Express’s delivery.
7.2 If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.
7.3 The item will be returned to the depot if the delivery is missed. Our customer service team will inform you to arrange a re-delivery if they get the notification from Hunter Express. With the tracking number, you can track the parcel anytime at https://www.hunterexpress.com.au/home
8.0 COURIERS PLEASE
8.1 Items with weights of 25kg or less, max dimensions not over 0.8 meters and max volume not over 0.1CBM may be dispatched with Courier Please.
8.2 All the freight with Couriers Please are ATL (Authority to Leave).
8.3 To track the item dispatched with Courier Please, please visit https://couriersplease.com.au and use the given tracking number.
9.0 STEADFAST LOGISTICS
9.1 Steadfast Logistics is an Australian-owned company committed to delivering customers the industry-standard services.
9.2 You can track your order by visiting https://steadfastlogistics.com.au/track/
10.0 HOW LONG DOES IT TAKE TO SHIP TO YOU?
10.1 The estimated delivery time frames are:
10.1.1 Off season 2 – 8 Business Days
10.1.2 Peak season 2 - 15 business days
10.2 Delivery time only starts after customer's payments have been cleared and the item has been dispatched from our suppliers/manufacturer's warehouse (usually 1 -2 working days after receipt of cleared payment).
10.3 Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.
10.4 Refer to our return and refund policy further below if timeframes are questioned by you.
11.0 Undeliverable Packages
11.1 In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
12.0 Inaccurate address
12.1 If there are any address discrepancies with your order and the product is returned to our supplier/manufacturer, a customer care team member will be in touch. A re-delivery cost may occur for any products that are returned to our supplier/manufacturer
13.0 Unsuccessful Delivery Attempt
13.1 A notification will be left in the mailbox to pick up your parcel at your local post office if you are not present when the order is delivered by Australia Post.
13.2 If your item is being delivered by Aramex or Allied Express, arrangements will be made in advance to deliver your item at your convenience.
13.3 A re-delivery cost may occur if you are not home at the arranged time.
14.0 Rejected by Receiver
14.1 If your item is a gift, kindly ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost may occur if the parcel has to be resent.
14.2 The expected time delivery provided by each courier partner is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within fifteen business days, kindly contact our customer service team.
14.3 Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
15.0 Contact US
15.1 Questions about the Shipping Policy should be sent to us at support@mallsonline.com.au
Our contact information is at https://mallsonline.com.au/pages/contact-us
OR
Malls Online
support@mallsonline.com.au
PO BOX 4027, Kalkallo, VIC 3064, Australia
(03) 7044 8944
ABN 49512779363
Last Update 01/04/2025